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PRIVACY CLO will only accept returns of products in their original condition, with original packaging and products tags. Our policy lasts 14 days. If 14 days have passed since your order delivery, unfortunately, we can’t offer you a refund or exchange.

We only refund items if they are defective or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying the postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of original postage will be deducted from your refund.


PLEASE NOTE: In regard to all the above policies, customers MUST email info@privacyclo.com prior to sending any orders back to us. 



PRIVACY CLO will protect your privacy by ensuring all data, information and personal details are stored and protected through our web hosting platform 'Shopify'. We regard confidentiality as a major priority within our consumer's relationships, thus providing the highest standards of security possible.



Please allow for up to 7 business days for your orders to be shipped, unless stated otherwise. Once your order is dispatched a tracking number will be sent to you via email.



Once payments have been recieved and the order is processed in our system it cannot be cancelled. For the amendment of any order details please contact us via info@privacyclo.com



For any further inquiries please contact us via email at info@privacyclo.com