Shipping Policy

AUSTRALIA

EXPRESS

STANDARD

DELIVERY TIME

1-2 BUSINESS DAYS

2-5 BUSINESS DAYS

PRICE

$9.99 OR FREE OVER $200

FREE AT ANY VALUE

NEW ZEALAND

5-10 BUSINESS DAYS

$24.95

ASIA PACIFIC

5-10 BUSINESS DAYS

$24.95

USA & CANADA

10-15 BUSINESS DAYS

$24.95

EUROPE

10-15 BUSINESS DAYS

$24.95

 

*Please note: Delivery time estimates are from when the parcel has been dispatched and are business days only. 

 

Shipping Information

We know how important it is to receive your order quickly and we aim to dispatch  your orders out as fast as possible. Orders placed before 10am AWST are in most cases posted out the same day, if not the following business day. High volume periods and other factors may affect this timeframe. In rare cases you may be contacted before we can release your order, as soon as we can confirm any information required, your order will be on its way. 

 

Postage & Tracking Your Parcel

Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 24 hours. 

If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from. 

If you have not received your parcel within 10 business days (25 overseas)  of your order being shipped please notify us at info@privacyclo.com and we will begin an investigation into the matter.

Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your orders asap. 

 

Taxes & Duties 

Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and are usually determined by the value of your order. If you choose not to pay taxes and duties and your order is returned to us we will have to charge a secondary shipping cost to resend your order. Alternatively, we can refund your order minus shipping and any fees and charges your order had incurred due to this process. 

Please take note that customs have the right to stop your parcel , to conduct routine security checks this may also affect postage times.

 

Incorrect Information & Failure to Collect

In many instances, once your order has been placed no changes can be made to shipping details. Please always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at info@privacyclo.com  and we will try our best to correct the mistake.

If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

 

Store Pickup

You will be sent a text message or email when your parcel is ready to be picked up from our

HQ at 8 Dollier St, Jandakot 6164 Western Australia